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Making a car insurance claim

When making an insurance claim, you need to notify our claims team as soon as reasonably practicable after you are aware of any damage to your car. If you suspect theft, burglary, illegal conversion, arson or malicious damage, you must call the police within 24 hours.

You must also submit your claim online using our forms as soon as reasonably possible and in any case within 30 days of the incident of damage or loss.

If you were involved in an accident, then here are some quick points to remember:
If you or anyone else involved has suffered injuries, get medical assistance and call the police.

  • Safety is paramount so ensure the scene is secured, away from oncoming traffic etc
  • Do not admit liability
  • Obtain the other vehicle's full details, including the other vehicle's registration and the driver’s ID and phone number.
  • Get statements from any witnesses present
  • Make sure your own vehicle is secured
  • Contact Assurant

Please note: The above list is just a guide. Every accident scene is different. In general, the more information you can provide to us, the faster we can have your claim settled. Try to take note of as many details as possible while the incident is fresh in your mind.

 

Full Cover Policies

Simply call us on 0800 PROTECT (0800 776 832). Please refer to the prompts over the phone to lodge new motor vehicle claims. Alternatively, you can email us at nz.claims@assurant.com

Third Party Policies

We can post you a copy of the appropriate claim form, or you can download and print them off yourself using the links below. Once you have filled them out in full detail, simply send them to Assurant via post, fax or email. You still have to notify us of the claim as soon as reasonably practicable and before the claim form is submitted:

Accident claim form

Stolen or burnt claim form (fire and theft policies only)

Uninsured third party claim form (fire and theft policies only)

For more information on the procedure for making a claim under your car insurance, please read our FAQs below.

Your car insurance policy forms a legal contract, and as with all legal contracts, there are some obligations that you must adhere to in order for the cover provided by your policy to remain in force. 

These include:

Maintain your car in a roadworthy condition. Make sure that it is always up to WOF standards, even in between WOF tests. This is not just to ensure cover by your policy, but also very important for your own safety. Keep your car secure. You must take all reasonable steps to ensure that your car is kept secure when it isn’t in use. For example, always lock your car whenever you leave it.

Keep us informed of any changes in your circumstances. For example, please notify us if you change address, lose your licence, or if you modify your vehicle. Under New Zealand law, all insurance policy holders have a duty of disclosure to inform their insurer of anything that (as a prudent insurer) they should be made aware of. If you are unsure whether a change in circumstances is relevant to your insurance, please call or email us and we’ll be happy to advise you.

Please note that the above list is intended to be a helpful guideline. If you have any questions or would like more information please don’t hesitate to contact us and one of our friendly team will be able to answer your query.