How to make a vehicle claim
At Assurant, we believe that making a claim on your car, motorcycle, or classic vehicle insurance should be easy. Find the information you need to make your motorcycle or car insurance claim below.
Find your vehicle claim form and procedures
Roadside assistance claims (car or motorcycle)
Roadside assistance claims (car or motorcycle)
Car insurance claims
Car insurance claims
Motorcycle insurance claims
Motorcycle insurance claims
Classic vehicle insurance claims
Classic vehicle insurance claims
Claims tips and FAQs
Whilst our average Claim processing time is 5 - 7 weeks, our Claims team endeavour to complete your claim as quickly as possible. However there are a number of things that can be out of their control. Including waiting on an assessor's report; NZ Police traffic crash report (if needed) along with delays in accessing replacement parts. Worldwide delays for some parts as a consequence of the COVID pandemic are heavily impacting some turnaround times.
Our Claims team will do their best to give you as accurate timeline as possible when you start your Claims process.
Need personal assistance with your claim?
If you would like personal assistance from our Car or Motorcycle Claims teams, you can contact us at the contact number below, or leave an email and we'll be in touch.
Phone: 0800 776 832
Email: nz.motorteam@assurant.com