In New Zealand’s dynamic automotive landscape, dealerships that treat Finance & Insurance (F&I) as a core business strategy are better positioned for sustainable growth.

That’s why choosing the right F&I partner is critical. Assurant is a trusted name among dealerships nationwide, delivering innovative programmes that elevate the post-sale journey, strengthen customer loyalty, and boost overall dealership performance.

Recent research from Deloitte New Zealand’s 2025 Dealership Benchmarks highlights just how crucial F&I income has become. New Zealand dealerships are seeing finance income per new vehicle contract sit between $2,900 and $3,100, while used vehicles generate between $2,000 and $2,200 per contract. 1

F&I solutions that fuel growth

With flexible product design, competitive pricing, comprehensive training, and efficient claims handling, Assurant empowers dealerships to deliver greater customer value throughout the ownership journey.

Assurant’s innovative product portfolio includes mechanical breakdown insurance (MBI), payment protection insurance (PPI), guaranteed asset protection (GAP) and comprehensive motor insurance. These products address real customer concerns, from financial uncertainty to car damage.

For example, Assurant’s MBI product offers customisable coverage tailored to each client’s needs. This solution shield customers from repair costs and reinforces their confidence in your dealership.

Training and efficiency accelerates performance

Successful F&I integration relies on transparent and customer-focused conversations delivered by well-trained staff. Assurant invests heavily in dealership success through tailored programmes that combine in-person coaching with a modern and interactive digital-learning platform.

Training covers advanced sales techniques, product expertise and customer engagement strategies. The result is faster transaction times, improved satisfaction, and more seamless experiences across the showroom and finance office.

“We’ve partnered with Assurant for over 30 years, and their commitment to our success has never wavered. Product training and support from our account manager have been outstanding. Their proactive approach ensures our team is confident, our customers are well-informed, and satisfaction remains high.” - Shane Drummond, managing director of The Car Company, Nelson

Return to dealer solutions drive repeat business

Assurant’s dealer solutions help convert one-time buyers into repeat and loyal customers while generating passive income. Returning customers buy add-ons, use your service department, and refer friends and family. Referrals to family and friends are considered one of the most effective forms of marketing due to the high level of trust in personal recommendations.

GAP is central to this approach. A key feature is the deposit benefit in which a customer receives a cash deposit redeemable at your dealership toward their next vehicle – if their vehicle is declared a total loss. This supports customers during a tough time and brings loyal business back through your doors.

“We’ve partnered with Assurant since launching our business in 2019, and they’ve consistently demonstrated a commitment to delivering optimal outcomes. In my opinion, their GAP policy is the best on the market. Customers receive cash back to use at their own discretion, and the contribution towards their next vehicle supports strong client retention. Several clients have said this GAP policy, and its benefits have enhanced their experience during what’s typically a stressful time.” - Brad Wiseman, head of finance and insurance at Trust Motors, south Auckland.

Your trusted partner for F&I growth

Assurant’s approach to F&I is more than transactional, it’s strategic. With a focus on innovative product design, training and genuine customer care, Assurant delivers a comprehensive partnership model that empowers New Zealand dealerships to thrive in today’s landscape.

 

Assurant does not provide finance and is not a financial advice provider. References to “Finance & Insurance (F&I)” in this article relate only to insurance solutions.