Premier Motorcycle Insurance in New Zealand

When we receive your claim, there are a few steps to work through, but rest assured one of our experienced claim handlers will guide you through the process. First off, we will ask you to download a motorcycle insurance claim form, complete it, then send it in to us, which is the start of the claims process. We’ll also organise for your motorcycle to be taken to a suitable dealership to be repaired. You can choose your repairer, or if you prefer, we can organise a dealer in your area on your behalf.

Once the dealer has received your bike, they’ll send us a quote for the cost of repairing the bike. If the damage is relatively minor, repairs can normally start straight away. If there is a large amount of damage, or if there may be issues around parts supply, then sometimes things can take a little longer. There may also be more complicated cases where an independent assessor (a freelance expert who specialises in assessing required repairs) may be called in to determine the best way forward.

Where the cost of the repairs means that the bike is likely to be written off, we’ll send you a Discharge Form, which forms the settlement of your claim. When you sign the form and send it back to us, we’ll pay out the settlement figure and the wreck of the bike then becomes our property. Some riders choose to buy back their wreck, if you wish to do this then tell us as the time and we’ll advise you of the process for this.